Charles & Colvard Reviews

Do yourself a favor and find a different jeweler.
30 days after ordering I started to wonder what was going on.
After being told 3 times that my order "would be shipped tomorrow" they ask me to call them again and let me know that it will take an additional 4 months for development since they have a "design delay".
When speaking with customer service, they hang up on you, blind transfer you and have no info on what really is occurring.
Ended up requesting a refund (which has yet to come through) having not received any product and wasted a month.
Go elsewhere. No product to show as they take your money and don't deliver.

Before you purchase a Moissanite, ask the company to explain in detail about the "oil stain" film that will develope on the stone over a short time. It is just about impossible to get off and when you do, it comes back quickly. Your ring ends up looking like you are wearing auroa borealis crystals. This does not happen to real diamonds or CZ. Moissanite may sparkle and look pretty at first, but in the long run (a matter of months) you will be embarrassed to wear it. There is a reason there are so many for sale on ebay

I bought a ring for an engagement however my fiance did not like the ring style that I picked on the website.
The customer service team were really understanding and helped issue a refund even though it was out of the international return policy by a couple of days.
I would recommend them based on the good customer service I received and the ring quality.

Amazing product, super happy. Looks amazing. Don't waste and spend your money on a diamond when you don't need to. Not sure about Charles and Colvard setting the stone, as I had it done elsewhere, but the Moissanite itself is gorgeous and nobody makes them better than CC

Rubbish yellow looking stones that getter duller as you wear it. Cost £300 and even sent it back as a complaint at my own cost to Moissonite UK and they said there was nothing wrong with and offered me an up grade! And to pay a load more money to them! Laughable absolute rip off and i sincerely hope they go out of business.

DO NOT BUY FROM CC MOISSANITE. They will NOT fulfill warranty. Total joke. If you buy from a "walk in store" rather than someone like Ebay, get it in WRITING. Stones will fall out rather quickly and they WILL NOT UPHOLD warranty. RUN... My humble opine only. Do your due diligence!

Bought a stone from them and it was fake. Within 24 hrs then send another stone, by regular mail, and it too was fake. Do not buy from these people. Scam artists all the way!

I am contacting their customer service before buying a ring from them. Here is the conversation below. I don't mind if they are only providing 1 year warranty but don't fool your customers by a wording game.

Bought a 800+ ring that was damaged due to normal use for an active person. Ring was sent back to moissonite.com and they at first promised it would be taken care of free of charge, and that there was no problem. Months later, they decide the ring is too damage to be fixed and slap me with a 300$ bill to fix it. Stuck between my wife and the bill, you know I chose to pay it. Besides the double cross on the warranty, the company consistently failed to call me when they said they would. Double fail. One star is warranted for this kind of service.

I'm very unimpressed.

(See bottom for update)
I paid for an engagement ring during a 25% off sale and received an email two days later from GlobalShopex (the international checkout company moissanite.com use) saying the item was out of stock. I chatted with Khalilah on moissanite.com and "They don't have access to international orders, contact the checkout company". When I pointed out how ridiculous it is that the company selling the ring doesn't know if they even have the item to sell the point got through. The ring was indeed out of stock.

Now I'm $4000 out of pocket until the paypal reverses, I'ved missed the 25% off sale and don't have the ring I wanted. Oh, and the ring is still showing as "in stock" for the next unsuspecting customer to go through this ordeal.

UPDATE: I finally received the ring, once Moissanite, com had finally figured out they did actually have the ring in stock, international shipping was relatively fast. The ring is of terrible quality, the stone was about to fall out! See it here: https://youtu.be/vr5FggTIgRU

Thier sales policy is that "All International sales are final" So I'm stuck with this thing. I'm furious. I told Moissanite.com, as an FYI and to see if their quality control was interested in this abysmal product and their reply was snarky and dismissive. It really added insult to injury.